Last updated: July 14, 2025
Reserve A.R.C. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Reserve A.R.C. mobile application and related services (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Service.
Information We Collect
We collect several types of information from and about users of our Service, including:
Personal Information Provided by You: When you create an account or use our Service, you may provide personal details such as your name, email address, phone number, and account password. If you sign up using third-party login options (Sign in with Apple or Google), we receive the information you authorize those services to share with us, such as your name and email address. We do not collect government-issued IDs or social security numbers from space.
Location Data: We collect precise geolocation data from your mobile device to facilitate rides and enhance security. For example, we use GPS and similar technology to determine your pickup location and track trips. You can withdraw permission for location data via your device settings, but this may limit Service functionality (e.g. you won’t be able to request rides without sharing your location).
Payment Information: When you add a payment method or make a ride purchase, our third-party payment processor (Stripe) will collect your payment card details. All payment data (such as credit card numbers and billing info) is processed and stored by Stripe, not on our servers.. We only receive minimal information (like a payment token or confirmation) to record your transaction. (Refer to Stripe’s Privacy Policy for details on their data handling.)
Device and Usage Information: Like many mobile services, we automatically collect certain information when you access or use the app. This may include your device model, operating system, unique device identifiers, browser type, IP address, network information, and app usage statistics (e.g. features used, pages viewed, dates/times of access). This data helps us secure the Service, troubleshoot issues, and analyze usage trends.
Communications: If you contact us for support or communicate through the app (for example, between riders and drivers via chat or calls), we may collect records of those communications. This can include call timestamps or chat logs, which we use for customer support, safety, and to improve our services.
Driver Application Data: If you apply to become a driver (independent contractor) on Reserve A.R.C., we will collect additional information as part of the vetting process. This may include your professional credentials and licenses (since drivers are licensed Close Protection Officers), driving history, background check information (such as criminal record checks), and proof of insurance. This information is used strictly for vetting and compliance purposes to ensure passenger safety.
How We Use Your Information
We use the collected information for various business purposes, including:
To Provide and Manage the Service: We process your personal data to facilitate ride bookings and secure transportation services. For example, we use your location to match you with nearby drivers and to provide navigation, and we use your personal details to create your account and enable log-in. If you choose to log in via Apple or Google, we use the information from that account to streamline the sign-in process.
To Process Payments: We use your payment information to charge you for rides and other services you request. Charges are processed via Stripe, which acts as our payment gateway. We (via Stripe) may send you receipts or notify you of any issues with your payment method.
To Communicate with You: We use contact information (email, phone) to send you confirmations, trip updates, and important account or service announcements. For example, the app may send push notifications about driver arrival, ride status, or emergency alerts. We may also send you newsletters or promotional offers if you have opted in, though you can unsubscribe from marketing communications at any time.
To Ensure Safety and Security: Your information helps us increase safety for all users. This includes using location and ride information for real-time safety features, verifying drivers (using their submitted data), authenticating user identity at login, detecting and preventing fraud or unauthorized use, and allowing riders and drivers to contact each other (without revealing personal phone numbers, using in-app calling or masked numbers where possible). In case of incidents (such as an accident or safety concern), we may use and share relevant data to help resolve the situation or assist law enforcement.
To Personalize and Improve the Service: We may use usage and device data to understand how users interact with our app, which features are popular, and where improvements are needed. This helps us debug issues, optimize our user interface, and tailor the user experience (for example, suggesting frequent destinations or providing localized content in your region).
To Comply with Legal Obligations: We may process and disclose data where we believe it’s necessary to fulfill our legal obligations. For instance, we will use or share personal information to respond to valid requests from government authorities, to meet applicable law/regulation, or to enforce our Terms & Conditions (such as investigating misuse of the Service).
We will only use your personal information for the purposes described above or as otherwise disclosed to you at the time of data collection. If we need to use your data for an unrelated purpose, we will notify you and, if required, seek your consent.
How We Share Your Information
We do not sell your personal information. We only share information in the following circumstances:
With Drivers (Independent Contractors): When you request a ride, certain information is shared with the driver who accepts your request so they can provide the service. This includes your first name (so they can confirm they have the correct passenger), pickup and drop-off location, and any relevant notes or preferences you provided. Drivers also see your in-app profile photo (if you add one) and may receive an encrypted contact method to reach you (e.g. a masked phone number for coordination). Drivers are independent contractors who are required to use this information solely for fulfilling the ride and must handle it confidentially according to our policies.
With Service Providers: We share information with third-party vendors and service providers who perform functions on our behalf. For example:
Payment Processing: As noted, we use Stripe to process payments. Stripe will receive your payment details to charge your card for ride fees. We share only necessary information with Stripe and do not store full card numbers on our systems.
Authentication and Login: If you choose to sign in via Apple or Google, we facilitate that login through those providers. We share a request for authentication and receive basic profile info as allowed by your Apple/Google privacy settings. We do not post anything to your third-party accounts.
Maps and Location Services: We use third-party mapping services (such as Google Maps Platform APIs) to provide map data, geocoding (address lookup), and navigation for drivers and riders. In doing so, information like GPS coordinates or requested addresses may be sent to the mapping service. Use of map features in the app is subject to the respective map service’s terms. (For example, Google Maps APIs usage is subject to Google’s Terms of Service and Google’s Privacy Policy.)These providers may process location queries to return route information, but they are not authorized to use your data for other purposes.
Analytics and Crash Reporting: We may use analytics tools or crash reporting services (e.g., Google Firebase, etc.) to collect aggregated app usage data and crash logs. These help us improve stability and performance. Such services might automatically receive device identifiers and app event data. They are bound by confidentiality and are not permitted to use personal data except to provide their services to us.
With Affiliates and Partners: If Reserve A.R.C. is part of a corporate group or partners with other companies under joint offerings, we may share information with those affiliates as needed to operate the Service. All such entities will honor this Privacy Policy.
For Legal and Safety Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, such as responding to a subpoena or lawful government request; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing (such as fraud or abuse) in connection with the Service; (d) protect the personal safety of users, drivers, or the public; or (e) protect against legal liability. For instance, if an incident (accident or dispute) occurs involving you and a driver or third party, we may provide information (including your contact details or ride details) to insurance companies or relevant authorities to facilitate resolution of the matter.
Business Transfers: In the event that Reserve A.R.C. LLC is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction. We will ensure any successor entity respects your rights and this Privacy Policy with regard to your personal information.
We require all third parties with whom we share personal data to protect it in accordance with applicable law and only use it for the purposes we specify.
Cookies and Tracking Technologies
We do not use cookies within the mobile app in the same way a website would, but we may use mobile equivalents of cookies (such as SDKs or device identifiers) to facilitate login, remember your preferences, and analyze app performance. For example, our website (if you visit it) might use cookies, and our app might store a token on your device to keep you logged in. You can set your browser or device settings to refuse or delete cookies, but this may affect the functionality of our Service (especially web features). We do not currently respond to “Do Not Track” signals, as there is no consistent industry standard for compliance with such requests.
Data Security
We take reasonable measures to secure your personal information. These measures include encryption of sensitive data in transit, secure servers, and organizational policies to prevent unauthorized access. Drivers and staff are trained to handle your information safely. However, no electronic system or transmission of data is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security of your information. You share and transmit data at your own risk, and you are responsible for maintaining the secrecy of any account credentials. If you believe your account or data may have been compromised, please contact us immediately.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:
Basic account information (like your profile, ride history) is kept as long as you have an active account. If you delete your account, we will remove or anonymize your personal data within a reasonable time after your request, except for information we are required to keep by law.
Ride transaction information is retained to process payments and for legitimate business records (tax, accounting) and dispute resolution.
If you were a driver, certain vetting information may be retained as required by law or for safety record purposes, even after you cease providing services, to the extent permitted.
We may keep backups or archival copies for a limited time, but these are protected and eventually deleted or anonymized as well.
If we have no ongoing legitimate business need to process your information, we will delete or anonymize it. In cases where deletion is not immediately possible (for instance, stored in secure backups), we will isolate and securely protect the data until deletion is feasible.
Your Rights and Choices
Account Information: You may review, update, or correct the personal information in your account at any time. This can be done by logging into the app and accessing your profile or account settings. There you can typically update your contact details or change preferences. If you need assistance updating your information, you can contact our support for help.
Account Deletion: You have the right to delete your account. You can request account deletion through the app’s account settings or by contacting us at the email provided below. Upon your request, we will deactivate and delete your account and personal data from our active systems. Note that we may retain certain information after deletion as required for legal compliance or legitimate business purposes (e.g. retained ride receipts for accounting, or records to detect fraud, etc.), but such information will be stored securely and accessible only for those purposes.
Location and Notification Preferences: You can control the location tracking permission via your device settings at any time. Likewise, you may control push notification preferences through the app settings or your device settings. Be aware that disabling location sharing will limit the Service’s functionality (e.g., you will not be able to request or receive rides without providing location). Disabling notifications may result in missing important ride updates.
Marketing Communications: If you subscribed to receive promotional emails or SMS messages, you can opt out at any time. To unsubscribe from marketing emails, click the “unsubscribe” link in any email, or adjust your preferences in the app. Even after opting out of marketing, we may still send you essential service or transactional communications (such as ride receipts or support responses) as these are not promotional. We do not use your data for third-party marketing without your consent.
Privacy Rights for Specific Regions: Depending on your location or residency, you may have certain legal rights over your personal data:
European Economic Area (EEA), UK, or Switzerland: If you are located in the EEA, UK, or Switzerland, you have the right to access personal information we hold about you and to ask that your information be corrected, erased, or transferred. You may also object to or request that we restrict certain processing. To exercise these rights, please contact us. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
California, USA: If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), such as the right to know what personal data is collected, used, or shared, to delete your data, and to opt out of any “sale” of data (note: we do not sell personal data). You may contact us to exercise these rights. We will not discriminate against you for exercising any privacy rights.
Other Regions: We aim to respect privacy rights provided by laws in all jurisdictions where we operate. If you have any questions or requests about your personal data, please contact us and we will do our best to accommodate your needs in accordance with applicable law.
We may need to verify your identity before fulfilling certain requests (for example, to ensure that the person making the request is the account holder or an authorized representative). Verification may include confirming information we already have on file or asking you to provide identification.
International Data Transfers
The Service is offered to users in multiple countries (currently starting in Mexico, The Bahamas, and Colombia, with plans to expand). Please be aware that your information may be transferred to, stored, and processed in countries other than your own. In particular, our main servers and business operations are based in the United States (our company is registered in Wyoming, USA), so data collected in other countries will likely be transferred to the U.S. for processing. We rely on cloud service providers that may use servers in the U.S. or other regions.
We take steps to ensure that international transfers of personal data are subject to appropriate safeguards. If you are located in a region with data protection laws (such as the EEA or UK), we will ensure a legal basis for transferring your data abroad, such as using standard contractual clauses or other lawful transfer mechanisms, so that your information remains protected to standards comparable to those in your home country.
By using the Service, or by providing us with your information, you consent to the transfer of your personal information to the United States and other jurisdictions as needed for our business operations, and understand that privacy laws in those jurisdictions may be different from those in your country of residence.
Children’s Privacy
Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18 years old without parental consent. If you are under 18, you should not use or register for the Service, and you must not provide us with any personal information. If we learn that we have inadvertently collected personal data from a user under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child may have provided us personal information can contact us to request deletion.
(In certain jurisdictions, the minimum age to use a rideshare service may be higher; for example, some regions require riders to be 18 or older to create an account. We reserve the right to impose age restrictions as required by local law.)
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. If we make material changes, we will notify you by updating the “Last updated” date at the top of this Policy and, if appropriate, provide additional notice (such as via email or an in-app alert). We encourage you to review this Policy periodically for the latest information on our privacy practices. Your continued use of the Service after any changes to this Privacy Policy signifies your acceptance of those changes.
Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal data, please contact us at:
Reserve A.R.C. LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: ops@reservearc.com
We will do our best to address your inquiry promptly and thoroughly.