RESERVE A.R.C. PRIVACY POLICY
Last Updated: April 21, 2025
1. Introduction
Reserve A.R.C. LLC ("Reserve A.R.C.," "we," "us," or "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how we collect, use, share, and protect your personal information when you access or use the Reserve A.R.C. mobile application and any related services (collectively, the "Service").
By using the Service, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
We collect information in three ways: directly from you, automatically when you use the Service, and from third parties.
a. Information You Provide
When you create an account or use the Service, you may provide:
- Name, email address, and phone number
- Account credentials (if signing up directly)
- If signing in via Apple or Google, we receive only the information those services are authorized to share, such as your name and email address
We do not collect government-issued IDs or social security numbers.
b. Location Data
We collect precise geolocation data from your device to facilitate bookings and support real-time security functions. You may withdraw location permissions at any time through your device settings, but this will limit your ability to use core features of the Service.
c. Payment Information
Payment processing is handled by Stripe. We do not store your full card details on our servers. We receive only a transaction token and confirmation to record your payment. For details on how Stripe handles your data, refer to Stripe's Privacy Policy.
d. Device and Usage Information
We automatically collect certain technical information when you use the Service, including device model, operating system, IP address, unique device identifiers, and in-app activity. This data is used to maintain security, resolve issues, and improve the Service.
e. Communications
If you contact our support team or communicate with operators through the app, we may retain records of those communications for safety, quality assurance, and dispute resolution purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate the Service. We use your personal details, location, and account information to facilitate bookings, authenticate your identity, and deliver secure transportation and mobility services.
To process payments. Charges for services are processed via Stripe. We use your payment details solely to complete transactions and issue receipts.
To communicate with you. We use your contact information to send booking confirmations, trip updates, security alerts, and account notifications. If you opt in, we may also send promotional communications. You can opt out of marketing messages at any time.
To maintain safety and security. Your information is used to verify identities, detect and prevent fraud, enable secure in-app communication between clients and operators, and respond to incidents or safety concerns. Contact between clients and operators is facilitated using masked or in-app methods where possible to protect your personal details.
To improve the Service. We analyze usage data and technical logs to understand how the Service is used, identify issues, and make product improvements. This analysis is based on aggregated or anonymized data where possible.
To make automated decisions. Reserve A.R.C. uses automated systems to support certain operational functions, including risk scoring for bookings, route optimization, and matching clients with available operators. These systems are designed to support human decision-making, not replace it. Where an automated decision has a meaningful impact on you, you have the right to request human review. To do so, contact us using the details in Section 10.
To fulfill legal obligations. We may process and disclose personal data where required by applicable law, legal process, or to enforce our Terms of Service.
4. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
With operators. When a booking is accepted, the assigned operator receives your first name, pickup and drop-off location, and a masked contact method. Operators are required to use this information solely to fulfill the service.
With service providers. We work with trusted third parties who support our operations, including:
- Stripe for payment processing
- Google Maps Platform for mapping and navigation
- Analytics and crash reporting services (such as Firebase) for app performance monitoring
All service providers are bound by data processing agreements and are not permitted to use your data for any purpose other than providing their services to us.
For legal and safety reasons. We may disclose your information if required by law, to protect the safety of users or the public, to prevent fraud, or to defend our legal rights.
In a business transfer. If Reserve A.R.C. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.
5. Cookies and Tracking Technologies
Our mobile app may use device-level identifiers and local tokens to maintain your login session and remember preferences. If you visit our website, cookies may be used for similar purposes. You can manage these through your browser or device settings, though doing so may affect certain functionality. We do not currently respond to Do Not Track signals.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including encryption of data in transit and access controls on our systems. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact us immediately.
7. Data Retention
We retain your personal information for as long as your account is active or as necessary to fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
If you delete your account, we will remove or anonymize your personal data within a reasonable period, except where retention is required by law. Transaction records may be retained for accounting and compliance purposes. Backup copies are securely managed and deleted on a scheduled basis.
8. Your Rights and Choices
Account information. You can review and update your profile information at any time through the app's account settings.
Account deletion. You may request deletion of your account through the app or by contacting us directly. We will process your request promptly, subject to any legal retention requirements.
Location and notifications. You can manage location permissions and push notification preferences through your device settings. Disabling location access will limit your ability to use the core booking features.
Marketing. You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or updating your preferences in the app. We will continue to send essential service communications regardless of your marketing preference.
Automated decisions. If you believe an automated decision has materially affected you and you wish to request human review, please contact us at the address in Section 10.
Regional rights. Depending on where you are located, you may have additional rights:
- EEA, UK, or Switzerland: You have the right to access, correct, erase, or transfer your personal data, and to object to or restrict certain processing. You may also lodge a complaint with your local data protection authority.
- California, USA: Under the CCPA, you have the right to know what data we collect and how it is used, to request deletion, and to opt out of any sale of your data. We do not sell personal data.
- Other regions: We aim to respect applicable privacy rights in all jurisdictions where we operate. Contact us with any requests and we will respond in accordance with local law.
We may need to verify your identity before processing certain requests.
9. International Data Transfers
Reserve A.R.C. is incorporated in Wyoming, USA, and our primary infrastructure is U.S.-based. If you use the Service from another country, your information will be transferred to and processed in the United States. We take appropriate steps to ensure that international data transfers comply with applicable law, including the use of standard contractual clauses where required.
By using the Service, you consent to the transfer of your information to the United States and other jurisdictions as necessary for our operations.
10. Children's Privacy
The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will take steps to delete their information promptly. If you believe a minor has provided us with personal data, please contact us.
11. Updates to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date and, where appropriate, by sending you a notice through the app or by email. We encourage you to review this Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us: